Return policy

We have a 14-day exchange policy, which means you have 14
days after receiving your item to request an exchange. After 14 days,
the sale is considered final and is illegible for return.

WE DO NOT OFFER REFUNDS. ONLY EXCHANGES OR STORE CREDIT

To be eligible for an exchange or store credit , your item must
be in the same condition that you received it, unworn or unused, with
tags, and in its original packaging. You’ll also need the receipt or
proof of purchase.

Boots may be exchanged or credited only if the soles are unscratched
and the boots are in as-new condition. When trying on boots, be sure to
walk only in carpeted areas until you are sure that your boots fit
correctly.

To start a return, you can contact us at elegante@nermarinc.co Please note that returns will need to be sent to the following address: [34151 Date Palm Dr Suite A-D, Cathedral City, CA 92234] 

Accesories, bags, and hats do no qualify for return.

Discounted Items do not qualify for exchanges as they are considered final sale 

You can always contact us for any return question at elegante@nermarinc.co

DAMAGED or DEFECTIVE ITEMS

Before shipping out orders, we
ensure that they are securely packaged and double-check that there are
no defects on the products. However, packages can be damaged on the way
to their final destination. If the contacts of your order arrive
damaged, contact us ASAP with proof. From there we can offer a full refund with return or replacement with return at no extra cost to the client.

Shipping:

Unfortunately, we are unable to cover shipping cost for returns. Customers are responsible for paying their shipping return.

Damages and issues
Please inspect your order
upon reception and contact us immediately if the item is defective,
damaged or if you receive the wrong item, so that we can evaluate the
issue and make it right.

Exceptions / non-returnable items
Certain types
of items cannot be returned, such as headwear (cowboy hats and caps),
custom products (such as special orders or personalized items). We also
do not accept returns for hazardous materials, flammable liquids, or
gases. Please get in touch if you have questions or conce